Order confirmed: You’ll receive an email to let you know we received your order. 

Shipping Confirmation: This means your order is currently being processed. When your order ships, we’ll send another email with tracking information.  

Out for Delivery: Your order has been picked up by the shipping carrier. Within 24 hours, you will also see a link to track your package.  

Delivered: Your order has arrived!  

Have additional questions? Contact Us. 

After making a purchase with us, you will receive an email notification containing a tracking number once the product has been shipped. By clicking on this number, you will be able to monitor the progress of your shipment.

Typically, it takes 1 to 3 business days to process and pack your order. We provide free Ground shipping, which delivers in 1 to 5 business days once shipped depending on where you live. You may have to sign for your delivery, please see tracking details provided on the shipping partner’s site.  

If you have not received your order within 7 business days, please Contact Us.

No – at this time we are unable to ship to P.O boxes, APO/FPO addresses, Hawaii, Alaska,and international addresses. We currently only ship within the contiguous US.

Your order ships free of charge for all Ground shipping.

You will be charged the full amount of your charger upon checkout.

When we ship products to the following states, we are currently required to charge sales tax: CA, FL, IL, MD, MA, TX, VA, and the District of Columbia.

If you need help canceling your order, please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, you would still have 30 days from purchase to return the product and receive a refund.

To request a return or replacement, please follow the instructions below:

It is required that in all cases you first contact us before returning any product.  Items that are shipped without first receiving authorization from us may not be eligible for refunds and may void any associated warranty with the product.

If you have a customer account, you can request a return through the portal. Navigate to the order you placed with us and select “Request Return.” You will enter the reason for your return and any additional notes you’d like to share with us. Once we receive the request, we will process it and you will receive an email with next steps.  

If you do not have a customer account, please send us a message with your order number. Our team will document your reason for a return or replacement and review the request. Once approved, our team will process your refund or exchange your product for a new one, depending on what is applicable. Once we receive the request, we will process it and you will receive an email with next steps.

Refunds will be processed within 14 days after Qmerit has confirmation of receipt of the returned product.  Please note that some banks may take additional time to process the refund on the original form of purchase. If your refund has taken longer than 14 business days, please reach out to our customer support team via chat, email, or phone to assist. If your refund has taken longer than 21 business days from the date we received your returned product, please reach out to our customer support team via chat, email, or phone to assist.

If your product arrives damaged, please send us a message with your order number. Our team will assist you in returning the product and processing your exchange.

Please visit our return policy.

You can reach one of our devoted customer service reps 9:00am – 8:00pm Eastern Time, Monday – Friday on chat, email orders@shopqmerit.com, or call us at +1 (888)-742-2208 and we’ll get right back to you.

You can reach one of our devoted customer service reps 9:00am – 8:00pm Eastern Time, Monday – Friday. If you need to reach us outside of our hours, please send us a message. We will respond as soon as we are back in.

Your privacy is very important to us. Read our Privacy Policy for more details.

View our EV Charger FAQs to see all of the most frequently asked installation questions.

View our EV Charger FAQs to see all of the most frequently asked Tax Credits and Rebates questions.